We provide establishment and varietal identity guarantees for the plants we grow and supply.
We guarantee to our customers that we dispatch viable, true-to-type roses. With correct planting and aftercare, the plant will establish and perform as expected.
A potted rose has a root system that ensures good establishment.
Planting is possible at any frost-free time of the year.
Planting must be carried out with appropriate care.
PharmaRosa® guarantees and options
Your satisfaction is a priority for PharmaRosa®. Below is a summary of the guarantees and options we provide for roses purchased in our online shop.
Establishment guarantee
We offer a 1-month establishment guarantee on our products. If, despite correct planting and care, the rose fails to leaf out or dies, you may claim under the guarantee as follows:
- Keep the invoice and photograph the plants on receipt.
- Plant the roses as soon as possible, either into open ground or into a container of at least 20 litres.
- Photograph each planted rose individually.
- If a plant dies, please email:
- the cultivar name,
- the number of plants,
- the invoice number,
- photographs of the planted plants and of the plants that failed.
E-mail: [email protected]
We will refund the product price.
The establishment guarantee does not apply:
- in the event of loss due to drought, frost or improper care,
- where the requested photographs are not available,
- where climbing and rambler roses are kept in containers.
Varietal identity guarantee
All roses we supply are covered by a varietal identity guarantee. If, at first flowering, the plant proves not to be the ordered cultivar, you may choose from the following options:
- a refund of the price of the incorrect cultivar,
- free replacement with the correct cultivar.
Please submit your claim by email to our customer service team after flowering, supported by a photograph.
If your claim is submitted more than 6 months after receipt, please attach:
- the purchase invoice,
- a photograph of the plants as received,
- the varietal identification label.
