What do dispatch condition and stock status mean?
The appearance of the rose at the time of delivery depends on the season and the weather – this is natural. Here we show you where to find the “dispatch condition” section for the given month on the product page, why the plant may differ from the photo, what the basket icon indicates about availability, and how all this relates to our establishment and varietal authenticity guarantees.
What would you like to clarify: condition, availability or guarantee?
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Dispatch condition, stock and guarantee – PharmaRosa®
The summary below will help you understand in what current stage of development the roses ordered from our online shop may arrive, where to find the most accurate information about this, and what guarantees we provide to make your purchase secure.
Expected condition of the rose plant at delivery
The rose is a living plant, so its current appearance and stage of development at the time of delivery may naturally vary depending on the season, the weather and the cultivation methods used.
Where can you find the current condition?
On the product page of the given rose variety we indicate what condition the plants are expected to be in this month. Please open the selected variety, then scroll down on the product page to the “Dispatch condition / current appearance” section, where you will find a photo and a short description corresponding to the month.
What does the photo on the product page show?
The photo shows the average appearance typical of the given month (for example pre-bud-break condition, fresh shoot growth, leafing, tidy condition after pruning). This information is useful because the rose changes continuously throughout the year.
Why might the plant you receive differ from the photo?
- Weather variations: temperature and rainfall significantly influence shoot growth and foliage.
- Cultivation specifics: how the stock is managed (for example the timing of pruning) can affect its external appearance.
- Natural individual differences: the stage of development of individual plants may differ even under identical conditions.
Purchase security: our products come with a 1‑month establishment guarantee, and we also provide a varietal authenticity guarantee for every rose we sell. This means you can buy with confidence even if the plant you receive naturally looks different from the one shown in the photo.
PharmaRosa® guarantees and options
It is especially important to us that you are satisfied with your purchase. Below is a brief summary of the guarantees and options we provide for roses purchased from our online shop.
Establishment guarantee
Our products come with a 1‑month establishment guarantee. If, despite professional planting and care, the rose does not start to grow or dies, we will provide a solution following a warranty assessment.
The establishment guarantee does not apply in the following cases:
- if the plant dies due to drought, frost or improper care,
- if the necessary, requested photos are not available,
- if climbing and rambler roses are grown permanently in containers.
Varietal authenticity guarantee
We provide a varietal authenticity guarantee for every rose we sell. If, during the first flowering, it becomes clear that the plant is not the ordered variety, you can choose from the following options:
- a refund of the price of the incorrect variety,
- free replacement with the correct variety.
If the notification is made more than 6 months after collection, we may request the following for precise identification:
- the invoice for the purchase,
- a photo of the plant(s) received,
- the variety label.
Variety availability and stock
Availability indicator
On the website the appearance of the basket icon indicates that a variety is available to order. At other times the plants are still being grown and have not yet reached a marketable stage of development.
Why does the availability of varieties change?
Varieties become available at different times and in different quantities. The reason for this is that the growing cycle and development rate of roses varies from variety to variety, so we cannot provide an exact date in advance for when each variety will reach a saleable condition.
Stock updates
We update our stock daily; the current availability always reflects the stock status of the given day.
Are you unsure whether the condition of the rose you receive is “as it should be”, and what to expect in terms of guarantees?
We provide a short, practical explanation of how to interpret dispatch conditions, stock indicators and the logic of the establishment/varietal authenticity guarantees, so that you can decide and plant with confidence.
- Interpreting dispatch conditions: what “current appearance” linked to the month means, and what counts as a natural variation
- Reading the product page: where to find the “Dispatch condition / current appearance” section, and how to use it when deciding
- What influences the appearance: weather, timing of pruning/handling, individual plant differences
- Practicalities of the establishment guarantee: what the 1‑month period covers and under which care conditions it applies
- Varietal authenticity guarantee: why the first flowering is the decision point, and when replacement or refund may be offered
- Stock and availability: what the basket icon indicates, why availability differs by variety, how stock is updated
Ask about the dispatch condition Or write to us directly: [email protected]
PharmaRosa® Purchase security
Stock, delivery, guarantees – clearly explained.