Payment, delivery and administration – transparently
Before or after placing an order, the most important questions are always the same: how can I pay, when will the parcel arrive, how can I track it, and what can I do in case of withdrawal or a quality complaint. On this page you will find clear information on payment methods, the delivery process, what the delivery costs include, as well as the steps for withdrawal and complaints. Which type of case would you like to resolve quickly now?
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Guarantees Condition on delivery and stock About us
Payment methods
- Cash on delivery
- Card payment
- Bank transfer in advance
Delivery
Delivery time: 2–10 working days from the date of placing the order.
- Roses can be ordered while stocks last; current availability can be checked on the website.
- Delivery charges are calculated based on quantity and weight.
- The parcel includes the invoice issued for the purchase.
- Home delivery is carried out by GLS courier service.
- Delivery on working days between 8:00 and 17:00.
- After dispatching the parcel, we will send you the parcel number by e-mail so that you can track your shipment.
- The ordered roses are dispatched from our site.
Parcel tracking – GLS
Delivery costs
Delivery: within the United Kingdom only.
The delivery fee covers not only the courier transport charge, but also ensures that the roses arrive professionally packed, insured and traceable.
Delivery costs include:
- product insurance – cover in case the parcel is damaged or lost during transport,
- packaging – protective packaging to preserve the condition of the live plant,
- administration – the cost of dispatch, insurance and all related administration,
- delivery – GLS home delivery, notification text messages, e-mails and the background of parcel tracking.
Our prices are gross prices and include VAT.
Delivery fee
| 1 - 1 pcs: | 35 £ |
| 2 - 2 pcs: | 26 £ |
| 3 - 3 pcs: | 18 £ |
| 4 - 6 pcs: | 11 £ |
| 7 - 7 pcs: | 9 £ |
| 8 - 8 pcs: | 8 £ |
| 9 - 9 pcs: | 5 £ |
| 10 - 12 pcs: | 4 £ |
| 13 - 18 pcs: | 4 £ |
| 19 - 100 pcs: | 4 £ |
The above charges are for information only; for larger quantities or special requirements, customer service may provide an individual quotation.
Right of withdrawal and complaints handling
Right of withdrawal
- The purchaser has the right to withdraw within 14 days from receipt of the goods.
- Please notify our customer service of your intention to withdraw in writing.
- The product must be returned without delay, but no later than 14 days from the date of communicating the withdrawal.
- The cost of returning the product is borne by the purchaser.
- Returned roses must be in a condition corresponding to that on receipt and suitable for resale.
- After checking the returned product(s), we will refund the full amount of the order.
Complaints handling
Administration deadline: 2 working days
Please send your quality complaint – preferably with photographic documentation – by e-mail.
Quality complaint
If the product arrives in inadequate quality, please report the problem within 48 hours with photographic documentation to [email protected].
You can choose from the following options:
A. Making use of the growth guarantee
Duration of the growth guarantee: 1 month
- You plant and care for the rose.
- If the plant dies within the guarantee period, we will refund the price of the product.
- Please send photographic documentation of the dead plants.
B. Returning the product under complaint
- You return the faulty product to us.
- The cost of return is paid by the purchaser.
- We will refund the price of the plant.
C. Destroying the product under complaint
- You do not return the product, but destroy it yourself.
- Please send us a photo of the destruction by e-mail.
- We will refund the price of the product.
To process the refund, please send us by e-mail:
- the invoice number or order ID related to the order,
- the bank account number required for the refund.
Data protection
We use the personal data required to place and fulfil the order (name, billing and delivery address, e-mail address, telephone number) exclusively for processing the order and performing the contract.
- Data controller: operator of the PharmaRosa® rose web shop.
- Only the data controller and – to the extent required for delivery – the courier service have access to the data.
- Duration of data processing: the period defined by statutory obligations (accounting retention, etc.).
- The data subject has the right to request rectification, erasure or restriction of processing of their data, as well as to object to processing.
Would you like to manage delivery, withdrawal or a quality complaint quickly in a single e-mail?
We will send you a short, clearly identifiable administration e-mail tailored to your situation (delivery, payment, withdrawal, complaint), so that you only need to fill in the missing fields.
- Clarifying payment questions: cash on delivery, card payment, bank transfer in advance
- Delivery and parcel tracking: GLS delivery, parcel number and status confirmation
- Delivery costs and conditions: charges according to quantity/weight, packaging and insurance
- Managing withdrawal: notification of the 14-day right of withdrawal, return process
- Quality complaint within 48 hours: photographic documentation, choosing the appropriate case type
- Organising the data required for a refund: order ID, bank account number
I request administration Or write to us directly: [email protected]
PharmaRosa® Purchase security
Stock, delivery, guarantee – transparently.
